Our rugs are handcrafted to give you many beautiful years of use. Prompt treatment of spills, regular vacuuming and the rotation of any rugs in high traffic or sunlit areas will extend their life. See below for tips and advice on your rug care.
Important note on highly coloured spills
Highly coloured products, such as paint, nail polish, shoe polish, lipstick and glue, will not respond to these simple treatments. We advise you not to treat these spills yourself, as doing so may create a larger or permanent stain. These types of spills are best treated by a professional WoolSafe Approved Rug Cleaner. Find one near you at www.woolsafe.org
Red cordial and other coloured drinks contain food colouring. Food colouring is an acid dye that is also used to dye wool and nylon fibres. Putting detergent on this will simply carry it into the fibres of your rug faster and set the stain. If after treating with water the dye stains persist, contact a professional WoolSafe Approved Rug Cleaner.
Treating gradual build up of dirt
Even with regular vacuuming and careful use, you may find dirt and debris will build up in your rug. It is possible to refresh your rug with gentle treatment.
Sand, grit, dust, clothing fibres, skin flakes and hair are examples of dry particle soils. Most of these will be removed with regular vacuuming. For those that remain deep within the fibres, a thorough vacuuming should remove them and restore the original beauty of your rug. Do this two or three times each year on a dry day when the humidity is low. Natural fibres tend to absorb moisture from the air, which can bind dry soils to your rug.
Vacuum the front of the rug, then turn it over and vacuum the reverse. You may find some dirt loosens from the weave as the rug bends. Turn the rug over and vacuum the front again. To ensure even wear and minimise the natural fading that occurs from sunlight, rotate your rug end-to-end when repositioning.
Rugs that are cut pile only can be vacuumed with an upright or barrel vacuum cleaner with an agitator head. The revolving brush inside will help to dislodge soil from deep within the pile. For loop pile or cut and loop pile rugs, a suction only vacuum cleaner is recommended.
Oil based soiling
A build-up of oily soils can result in your rug looking dull and grey, despite regular vacuuming. Pollution, cooking fumes, sweaty feet and road grime are examples of this soiling, which is resistant to cleaning with water alone. To clean this type of build-up, use a gentle, WoolSafe Approved treatment, such as the Host Dry Carpet Cleaning Kit (available from Armadillo&Co), or contact a WoolSafe Approved Service Rug Cleaner.
Water soluble soiling
Some soils, such as mud, salt and sugary drinks, are water soluble and only need water to release the particles from the rug. To treat these, vacuum to remove any dry particles. Wet the stain with lukewarm water, then treat as for water based spills. Once dry, vacuum again.
Dye stains and other colour changing chemistry
Some spills that are left untreated over time can affect the natural fibres of your rug. These include those that contain natural and synthetic dyes (cordial and other coloured drinks, red wine) and those that change the chemistry in the fibre (fruit juice, urine, bi-carb soda, bleach and other cleaning products). This chemistry-changing group can adversely affect the natural proteins (fatty acids) in wool and the cellulose (sugars and tannins) in natural fibres such as cotton, jute, hemp and other plant-based fibres.
For this reason, any treatment needs to be extremely gentle. Wet the stain with lukewarm water. Then treat as for water based spills, stopping at the final blotting stage. Do not finish with the vinegar treatment.
It is important not to use any other treatments, as these may cause physical damage or carry the stain deeper into the fibre.
Our rugs are infused with a rich history of ancient craftsmanship. To preserve their beauty and prolong their life, follow these suggestions for rug care.
Rug protection treatment
An optional rug protection treatment is available for your rug before you take it home. This will help to increase its life and provide protection against stains, mould, mildew and sun fade.
MicroSeal is an environmentally friendly treatment that can be used on all types of natural and synthetic fibres. Independently laboratory tested, it is the only WoolSafe Approved textile sealant and will not change the colour or texture of the rug. The treatment lasts up to 10 professional cleans before it needs to be reapplied.
Non-toxic, non-allergenic and biodegradable, MicroSeal has no lasting smell and does not give off VOCs. The treatment is ideal for rugs in residential or light commercial settings.
Find an authorised applicator, obtain a quote or make a booking: www.microseal.com.au/contact-us Free call 1800 189 907 (Australia)
To prolong the beauty and life of your rug, we recommend that you use a ‘Woolmark approved’ cleaner. To find your closest location please click here