SHIPPING FAQ

FREE AUS STANDARD SHIPPING for orders over $150*

  • Australian Standard Shipping (2-5 days) $15
  • Australian Express Shipping (1-2 days) $30
  • Melbourne Metro Same Day Delivery Shipping (order before 12pm) $35
  • International Standard Shipping (3-12 days) $40
    * Free standard shipping for orders over $150 applies to Australia Only. Excludes international shipping and selected furniture items. Please check individual product details for more information.

RETURNS POLICY

  • EXCHANGES are available on all products including sale and promotional items (within 14 days of purchase)
  • CREDIT NOTES are available on all products including sale and promotional items (within 14 days of purchase)
  • REFUNDS are available on all products excluding sale and promotional items (within 14 days of purchase)
  • Unfortunately we can't refund sale items or items purchased during sales promotions, but we'll gladly exchange them or issue you with a credit note.

How do I know my order is shipped?
Once your order is confirmed by email it is processed by our warehouse and despatch department.The items are hand picked and enclosed safely in a satchel/box. Once ready and collected for dispatch, you will receive a shipping confirmation email with your tracking number and freight forwarder.

How will my order be shipped?
We understand the need to get your order to you as quickly and safely as possible. With our network of couriers and postal services, we can offer the best option for you dependant on size, weight and speed of delivery. In Australia our main carriers are Australia Post Express Post & Australia Post eParcel, together accessing every corner of the country.

Do you ship internationally?
Hunting for George partners with Australia Post to provide fast and reliable shipping to most corners of the world.

Will my order incur customs charges?
Some orders may incur a customs or import duty charge. Hunting for George do not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations and compliances. For further information, please contact your local customs office or hello@huntingforgeorge.com

What happens if my items get lost in the mail?
The first thing to do is contact the carrier your order was sent with and quote your tracking number that was sent to you in your shipping confirmation email. If your items are unable to be located by the carrier, we will lodge an enquiry from our end. Please contact hello@huntingforgeorge.comif you have any queries on this.

What happens if I miss the delivery attempt?
For Australia Post deliveries, a failed delivery attempt card will be left at your chosen address. This will direct you to your nearest Post Office to collect the item - proof of identity will be necessary.

For Courier Service deliveries: If you have not given authority to leave at your address and you are not present at the time of delivery, you will need to contact the courier service to arrange a redelivery. If you miss the 2nd delivery attempt your item will be returned to the courier depo for your collection or you can arrange a 3rd delivery attempt - at your own cost.Please contacthello@huntingforgeorge.comif you have any queries on this.

What happens if an item is missing from my order?
Sometimes orders can be sent in multiple satchels/boxes as they may have not fit in just one. Please contact our Customer Service Department to check if this is the case. If in the rare chance we have missed an item off your order we will arrange to have a replacement sent straight away.

What happens if I receive an incorrect item?
If you receive an incorrect item on your order please contact our Customer Service Department straight away and we will arrange for the correct item to be sent to you. We will also arrange or reimburse for return postage of the incorrect item (excludes selected oversized items and international orders)

Do you deliver to PO Box Address?
We can deliver to any PO Box Address in Australia and Internationally.

Can you deliver to my work address?
Yes, we can deliver to your place of work. Please ensure to include the Business Name in the shipping of your order so the delivery driver can find you easily.

How does same day delivery work?
Our same day delivery service is valid for Melbourne Metro addresses only, enter your postcode at the checkout to find out if you're eligible. We use a local courier service to deliver your parcel, order before 12pm weekdays to guarantee same day delivery. Orders placed after 12pm will be couriered the following day. Same day delivery only applies from Monday to Friday.

How much will it cost me in postage?

  • Shipping is FREE for all orders over $150 within Australia*
  • Standard shipping within Australia is $15
  • Express shipping within Australia is $30
  • Same day delivery for Melbourne Metro areas is $35*
  • International postage is $40
  • *Free standard shipping for orders over $150 applies to Australia only. Excludes selected furniture items - please check individual product details for more information. Same day delivery services only apply to certain postcodes.

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